The Florida 211 Network presents real time data for ongoing analysis of needs and gaps in the delivery of health and human services across Florida. Florida 211 Network organizations collect information about millions of contacts to the Florida 211 system including location and demographic information about callers, as well as information about their needs, what referrals were made to them and what needs were unmet. The Florida 211 system can use this data for a range of uses such as resource gap analysis and predictive modeling for local, state, and national agencies.
This user-friendly dashboard highlights how 211 supports Florida communities by identifying both met and unmet needs. It offers a simplified view of 211 service data, including top needs, referrals made, service gaps, and overall community impact.
The disaster dashboard presents data specific to disaster events, including needs, contact volume, and impact.
211 Counts was created by the Health Communication Research Laboratory at Washington University in St. Louis. 211 Counts provides searchable and visualized data from 211 call centers across the nation.
