Trained 211 information and referral (I&R) professionals in Florida
41,777
Services in Florida 211 Statewide Directory
1,146,973
Services in the 211 National Data Platform
211 is America’s most powerful tool for identifying and responding to community needs.
As the nation’s most comprehensive source of information about local resources and services, 211 is a 24/7 go-to resource in times of disaster, personal crisis, or daily challenge – connecting people with locally available help. It’s free, confidential, available in more than 180 languages and supporting 99% of the U.S. population.
Every day, 211’s community resource specialists help people find local resources such as food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services, child care, caregiving and family services, crisis and emergency counseling, disaster assistance, and more.
Trusted Local & State Partner
173,000
Connections to mental health assistance
70,000
Connections to healthcare services
341,000
Connections to Housing
135,000
Connections to utility assistance
88,000
Connections to help with legal, consumer or public safety needs
60,000
Connections to food pantries & relief
Emergency & Crisis Response
2018 Hurricane Michael When the hurricane knocked out communications for the Bay County Emergency Operations Center, 211 seamlessly accepted all calls to the Citizen information Line during the storm and six weeks thereafter.
2022 Hurricane Ian As Hurricane Ian roared ashore devastating Lee and Collier counties, 211 supported local emergency management systems to respond to the surge in calls.
2020 COVID 19 Pandemic Florida 211s partnered with DCF to develop and implement a statewide rollout of the innovative telephone-based FEMA Crisis Counseling Program in response to the COVID-19 pandemic.
2018 Parkland Shooting 211 managed post-tragedy crisis Database for students, parents, teachers and district staff, built database of trauma-informed counseling & treatment services, trained district staff and community on how to recognize and respond to signs of trauma.
2021 Surfside Building Collapse Florida 211 was tapped by the Governor as one of the primary resources for crisis counseling and housing assistance to victims of the Champlain Towers building collapse.
2016 Pulse Nightclub Shooting Immediately after the shooting, 211 stood up the mental health response line, including vital counseling services, for primary and secondary victims.
United Way Program Partner
Lyft Ride United: Florida 211 dispatched 7,642 free rides to essential services including 2,937 for health 1,272 for employment, 608 for food, and 529 for housing.