211 Impact

Florida 211 Impact

2022 Snapshot


Chats & Texts




Connections to


Trained 211 information
and referral (I&R)
professionals in Florida


Services in Florida
211 Statewide


Services in the
211 National Data

211 is America’s most powerful tool for identifying and responding to community needs.

As the nation’s most comprehensive source of information about local resources and services, 211 is a 24/7 go-to resource in times of disaster, personal crisis, or daily challenge – connecting people with locally available help. It’s free, confidential, available in more than 180 languages and supporting 99% of the U.S. population. 

Every day, 211’s community resource specialists help people find local resources such as food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services, child care, caregiving and family services, crisis and emergency counseling, disaster assistance, and more. 

Trusted Local & State Partner


Connections to mental
health assistance


Connections to
healthcare services


Connections to


Connections to
utility assistance


Connections to help
with legal, consumer
or public safety needs


Connections to
food pantries &

Emergency & Crisis Response

2018 Hurricane Michael
When the hurricane knocked out communications for the Bay County Emergency Operations Center, 211 seamlessly accepted all calls to the Citizen information Line during the storm and six weeks thereafter.

2022 Hurricane Ian
As Hurricane Ian roared ashore
devastating Lee and Collier counties, 211 supported local emergency management systems to respond to the surge in calls.

2020 COVID 19 Pandemic
Florida 211s partnered with DCF to develop and implement a statewide rollout of the innovative telephone-based FEMA Crisis Counseling Program in response to the COVID-19 pandemic.

2018 Parkland Shooting
211 managed post-tragedy crisis Database for students, parents, teachers and district
staff, built database of trauma-informed counseling & treatment services, trained
district staff and community on how to recognize and respond to signs of trauma.

2021 Surfside Building Collapse
Florida 211 was tapped by the Governor as one of the primary resources for crisis counseling and housing assistance to victims of the Champlain Towers building collapse.

2016 Pulse Nightclub Shooting
Immediately after the shooting, 211 stood up the mental health response line, including vital counseling services, for primary and secondary victims.

United Way Program Partner

Lyft Ride United:
Florida 211 dispatched 7,642 free rides to essential services including 2,937 for health 1,272 for employment, 608 for food, and 529 for housing.

DoorDash Last Mile Delivery:
Florida 211 centers coordinated 16,960 deliveries, representing 239,400 estimated meals.

AARP Caregivers Project: Florida 211 centers reached 11,164 Caregivers across Florida, helping to connect them to critical resources.