Statewide Partnerships & Services

211s across Florida offer local programs and services unique to the needs of their communities as well as statewide programs and partnerships.

Key Florida 211 Network Programs & Partnerships include:

Florida Veterans Support Line

Florida has the third-largest veteran population in the nation, with over 1,750,000 veterans calling Florida home. Florida 211 Network centers works in conjunction with the Florida Department of Children and Families, the Florida Department of Veterans Affairs, and the Crisis Center of Tampa Bay to provide a helpline where veterans can receive both emotional support and linkages to community resources. The Florida Veteran’s Support Line provides veterans and their loved ones the opportunity to speak with fellow veterans who can help them through the difficulties of transitioning back to civilian life, connect them to community resources and services, and provide emotional support from trained professionals — all fellow veterans.

United Way Lyft Ride United

Participating Florida 211 Networks centers offer transportation to needed community services through United Way’s partnership with Lyft. 

Closing transportation gaps caused by poverty, systemic racism, and other inequities is critical for securing employment, accessing medical care, obtaining healthy food, and dealing with emergencies and crises.

Ride United was established in 2018 to support United Ways and 211s in reducing transportation barriers to help people in need across the United States. 

In 2023 alone, Florida 211 centers provided 7,642 rides including 2,937 for health 1,272 for employment, 608 for food, and 529 for housing.

Last Mile Delivery

Participating Florida 211 Network centers collaborate with food pantries, grocery stores, restaurants, schools, and various stakeholders to meet the pressing needs of individuals who need food and essential item deliveries. Using a secure online system, 211 submits pick-up and drop-off details to DoorDash to schedule deliveries at a discounted rate.   

In 2023 alone, Florida 211 centers coordinated 16,960 deliveries, representing 239,400 estimated meals through Last Mile Delivery.

AARP Caregivers Project

AARP Florida joined forces with 211 and United Way Worldwide to connect residents with trained, compassionate people in their communities who can provide caregiving help any day, any time. People who provide care for someone—like a family member or friend—need care, too, but navigating available services or programs that can help can be a challenge. Through 211, caregivers can talk to real people in their community to find local resources for loved ones and themselves, too.

The goal of this program is to identify family caregivers via 211 and match them with critical resources to:

  • Address basic necessities such as housing, food and employment that take the focus off caregiving.
  • Connect to local services and organizations, with guidance from specialists/experts in the community, for help getting loved ones to medical appointments and access to food delivery services, home safety, veterans’ benefits, etc.
  • Simplify access to specialized help while anticipating changes in care situations in tandem.
  • Help the family caregiver navigate their own personal concerns and challenges that come with caregiving.

In 2023, participating Florida 211 centers reached 11,164 Caregivers across Florida, helping to connect them to critical resources.

Help Me Grow

Participating Florida 211 Centers serve as affiliates of the Florida Help Me Grow program, providing care coordinators to help answer any questions you have about child development, customized support and connection to community services, free developmental and behavioral screenings, parenting tips and developmental activities. 

To find your Help Me Grow location, call 211 or visit this map: 

The 211 system and Help Me Grow Florida work closely to provide families with the most accurate and appropriate referrals for their needs. The 211 system provides thousands of referrals every month and is the largest and most comprehensive human services database in many communities.