211 Impact – 2022 Snapshot

Florida 211 Impact

2022 Snapshot

208,298

Chats & Texts

962,427

Calls

847,000

Connections to
resources

400

Trained 211 information
and referral (I&R)
professionals in Florida

41,777

Services in Florida
211 Statewide
Directory

1,146,973

Services in the
211 National Data
Platform

211 is America’s most powerful tool for identifying and responding to community needs.

As the nation’s most comprehensive source of information about local resources and services, 211 is a 24/7 go-to resource in times of disaster, personal crisis, or daily challenge – connecting people with locally available help. It’s free, confidential, available in more than 180 languages and supporting 99% of the U.S. population. 


Every day, 211’s community resource specialists help people find local resources such as food, health care and insurance assistance, stable housing and utilities payment assistance, employment services, veteran services, child care, caregiving and family services, crisis and emergency counseling, disaster assistance, and more.